Velouraca Shopping Guide｜Everything You Need to Know Before Ordering

At Velouraca, we believe luxury shopping should always feel safe, effortless, and enjoyable.

To give you full confidence when placing an order, we’ve prepared this guide covering everything from payment to shipping, packaging, quality, and after-sales service.

Payment Security

  • We only accept PayPal secure payments, the world’s most trusted payment platform. Every order is protected by PayPal Buyer Protection.

  • Please make sure you order only through our official website: velouraca. We do not accept payments via any other domains.

  • To avoid unnecessary risk, please do not include brand names in your PayPal notes.

  • Returning customers may also use alternative methods (such as Western Union) and enjoy a 5% loyalty discount.

Order Processing

  • Once your order is placed, you will immediately receive an order confirmation email.

  • Orders are carefully inspected and processed within 1–3 business days.

  • As soon as your package is handed over to our international logistics partner, you will receive a tracking number email, allowing you to follow your order at every stage.

Shipping & Delivery

  • Standard shipping (free): 7–15 business days to most major destinations in the US and Europe.

  • Express Air Line (+$35): 3–7 business days.

  • Typical journey: domestic transfer → export inspection → international transit (air/sea) → customs clearance → final local delivery.

  • In rare cases, customs or peak-season checks may cause slight delays. Please rest assured—we will closely monitor and assist until delivery.

  • If your order has not arrived within 30 days, we will issue a full refund. (If the package arrives later, you may keep it as a complimentary gift.)

Packaging & Gift Options

  • Every order is shipped with bubble wrap + a reinforced outer box to ensure your item arrives in perfect condition.

  • Gift box option (+$50): Recommended for gifts or collectors.

  • Our Elite Collection includes a complimentary gift box by default.

Product Quality & Versions

We never compromise on quality, and we never sell “cheap throwaway goods.” Every piece is made with premium materials and undergoes strict quality checks.

Version Differences:

  • Premium Version: A cost-effective choice, featuring soft leather, refined hardware, and excellent craftsmanship—perfect for everyday use.

  • Elite Version: Crafted with the exact same leather used in authentic originals, with visible natural grain and pore texture. Stitching is more precise, structure more durable, and the look and feel are virtually indistinguishable from boutique items. The Elite version is usually offered to returning clients, but if you have special requirements, you may contact us directly.

Our Philosophy:
At Velouraca, we believe “you get what you pay for.” Because we focus on quality and service, many of our customers come back again and again. Shopping with us means not only owning a bag you’ll love, but also enjoying a VIP-level experience—from checkout to delivery.

After-Sales Guarantee

  • We provide a 100% Satisfaction Guarantee. If you receive an incorrect or defective item, please contact us immediately—we will arrange a refund or replacement.

  • We also support returns within 7 days of delivery (items must remain unused and in original packaging).

  • Our priority is always to offer you the most suitable solution, ensuring a smooth, worry-free shopping experience.

Special Note

  • Our website only displays a selection of our products.

  • If you are looking for a specific style, version, or even other categories beyond handbags, please contact us via Email or WhatsApp.

  • We can provide any version, any category, and promise to reply within 24 hours.

Customer Support

  • Email: [email protected]

  • WhatsApp: +86 15374916696

  • We usually reply within 24 hours.

  • Service hours (aligned with our major customer base):

    • US Eastern Time (EST): 3:00–9:00

    • Europe: 9:00–15:00

Our Commitment

With Velouraca, you receive more than just a high-quality item at a fair price—you enjoy secure payments, professional logistics, thoughtful packaging, and dedicated support at every step.

We believe that every order should bring you not only a product you love, but also a sense of confidence, delight, and peace of mind.